rising's story Archives - 911³Ô¹Ï /category/risings-story/ Thu, 29 Oct 2015 23:06:31 +0000 en-US hourly 1 Creating Exceptional Customer Relationships – It’s a Must /creating-exceptional-customer-relationships-its-a-must/ Tue, 28 Aug 2012 13:36:00 +0000 /creating-exceptional-customer-relationships-its-a-must/ Taking the time to develop exceptional customer relationships is the most underutilized activity in business. Perfect service delivery without a great relationship leaves a person wanting…something. I recently read an insightful article on this topic. So much of what’s covered in it, we’re doing at 911³Ô¹Ï.    Here are a few key points from the article: Be responsive. Your

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]]> Taking the time to develop exceptional customer relationships is the most underutilized activity in business. Perfect service delivery without a great relationship leaves a person wanting…something. I recently read on this topic. So much of what’s covered in it, we’re doing at 911³Ô¹Ï. 

  Here are a few key points from the article:

  • Be responsive. Your customers’ urgency must become your urgency.
  • Be consultative. Gently challenge, make informed suggestions and provide options.
  • Keep it simple. Skip the jargon and sell the results.
  • Take an interest in the person; make it personal.
  • Keep your customer informed; nobody likes to be in the dark.
  • Be willing to go the extra mile; give customers more than they expect.
  • Follow up to check the customer’s level of satisfaction … it’s never over.

Bringing value to your daily customer interactions is the key to creating lasting business relationships.

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]]> The Story of Our Logo: Love It or Hate It /the-story-of-our-logo-love-it-or-hate-it/ Fri, 03 Jun 2011 04:30:00 +0000 /the-story-of-our-logo-love-it-or-hate-it/ I’m often asked about our logo.Ìý At conferences, people will walk up and say they love it, or it gives them a sense of good luck and they wear our t-shirts during sporting events.Ìý Someone even has hitÌýthree jackpots wearing a 911³Ô¹Ï t-shirt and they wear it every time they go gambling now. Just as

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]]> I’m often asked about our logo.Ìý At conferences, people will walk up and say they love it, or it gives them a sense of good luck and they wear our t-shirts during sporting events.Ìý Someone even has hitÌýthree jackpots wearing a 911³Ô¹Ï t-shirt and they wear it every time they go gambling now.

Just as many people tell me it is ugly or distracting.Ìý At a recent client implementation meeting, someone from our new account was distracted by our logo to the point they could not focus and asked where it came from.

I love the debate either way.Ìý It means they are talking about and thinking about 911³Ô¹Ï.Ìý In anything that matters in life, it is important to stand out from the crowd.Ìý We did not want to have a standard conservative logo, that everybody liked, but forgot the next day. We wanted it to stand out. In the beginning, the debates and conversations are good fun. Eventually, they just know and see 911³Ô¹Ï, and think of us when they have needs we can help them solve. This is a good lesson in business and life.

It is also important that your images and symbolism represent something your team can rally around.ÌýÌýWe want to be a powerful force for our clients, yet be the soothing part of their day they can count on.Ìý The 911³Ô¹Ï logo was based on combining the heat and energy of the sun, with the soothing power of the ocean.Ìý The rising wave and the rising sun are shown in a Yin and Yang pose.

Determine what you want your entity to represent.Ìý Don’t be afraid to be true to yourself, even if it does not appeal to all people.Ìý Those that it does appeal to, will appreciate you on a deeper level.

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]]> Why I’m In the Medical Cost Containment Industry /why-im-in-the-medical-cost-containment-industry/ Thu, 02 Jun 2011 01:15:00 +0000 /why-im-in-the-medical-cost-containment-industry/ ManyÌýpeople have a medical nightmare story to tell. ÌýStories of medical issues that have compromised or challenged their or their family’s financial stability. My own brush with healthcare prompted me to get into this industry and eventually to launch 911³Ô¹Ï. Tell me your story in the comment section. Or drop me a line. Ìý

The post Why I’m In the Medical Cost Containment Industry appeared first on 911³Ô¹Ï.

]]> ManyÌýpeople have a medical nightmare story to tell. ÌýStories of medical issues that have compromised or challenged their or their family’s financial stability. My own brush with healthcare prompted me to get into this industry and eventually to launch 911³Ô¹Ï.

Tell me your story in the comment section. Or drop me a line.

Ìý

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