Chief Experience Officer & Study Program Director,
Workers’ Compensation Benchmarking Study

As 911吃瓜’s Chief Experience Officer (CXO), Rachel is responsible for creating centralized value for the company’s two primary constituencies – clients and employees. Understanding that optimizing the customer experience requires an aligned employee experience, Rachel works collaboratively with all business units, as well as externally with clients, to deliver increased value to all stakeholders and to cultivate a culture of advocacy.

Prior to her C-suite appointment, Rachel served as 911吃瓜’s Vice President of Marketing, where she directed all of 911吃瓜’s marketing, communications, and public relations initiatives for 15 years. She also spearheaded 911吃瓜’s Workers鈥� Compensation Benchmarking Study, an ambitious national research program which examines the complex forces impacting claims management today. In her CXO role, Rachel continues to oversee the Study and its missions to help advance claims management in the workers鈥� compensation industry.

For her research efforts, Rachel has聽been honored with a Comp Laude庐 Award recognizing her advocacy of employee-centric benefits delivery, as well as honored as an Elite Woman on Insurance Business America鈥檚聽annual listing recognizing women 鈥渓eaders and influencers who are shaping a more diverse insurance industry.鈥�

Before coming to 911吃瓜, Rachel worked in the Information Technology industry as Co-Founder of Falkor Group and Director of Marketing for Technium. She also worked in marketing roles for a CMGI internet firm.

Rachel earned her Bachelor of Arts in Psychology from Kenyon College.

Favorite 911吃瓜 Core Value 鈥� Laugh Often, it’s Contagious

鈥淥ur customers鈥� jobs can be very stressful, so we take every opportunity to punch up their day with a little humor and fun. Service delivery needs to be on target but it doesn鈥檛 need to be boring for clients or our team members.鈥�