August 11, 2025 – New research from 911³Ô¹Ï reveals nearly half of claims professionals spend at least 30% of their time on administrative tasks, highlighting need for digital solutions. The study identified three critical challenges facing the workers’ compensation sector.

The post Workers’ Compensation Industry Faces Administrative Overload as Technology Transformation Lags appeared first on 911³Ô¹Ï.

August 6, 2025 – Forty-six percent of workers compensation claims professionals spend as much as 40% or more of their time on routine tasks, with 23% saying they allocate just as much time to regulatory compliance, according to research published Wednesday by 911³Ô¹Ï.

These numbers have led more claims organizations to seek technological approaches to managing claims, the study found. As of 2023, 37%  of claims organizations are using as many as six technology “systems� to help manage claims, up from 28% in 2019; 18% are using seven or more as of 2023, up from 14%.

The post Comp ‘Routine Tasks’ Have Led to More AI in Industry: Study appeared first on 911³Ô¹Ï.

December 18, 2024 – The construction industry and comorbidities are two areas of concern in the workers compensation industry, which is grappling with a rise in so-called mega claims, according to experts who say technology is working to help curb runaway costs.

Costs associated with catastrophic workplace injuries that cost more than $2 million represent less than 0.1% of workers compensation claims but account for up to 2% of all costs to insurers, according to a report released Dec. 5 by the National Council on Compensation Insurance.

The post Technology Helps Manage ‘Mega Claims’ in Comp: Experts appeared first on 911³Ô¹Ï.

November 14, 2024 – Business Insurance interviews 911³Ô¹Ï CEO Jason Beans about key findings from 911³Ô¹Ï’s latest Workers’ Compensation Benchmarking Study report, featuring data from a survey of 1300+ frontline claims professionals.

The post Video: Comp Spotlight with Jason Beans of 911³Ô¹Ï appeared first on 911³Ô¹Ï.

October 30, 2024 – The workers compensation sector is attracting more employees new to the industry, training them more and giving them more access to technology, according to 911³Ô¹Ï LLC’s benchmarking study released Wednesday.

Based on 2023 data, the latest report is the 11th edition of the annual report and is based on responses from about 1,300 claims professionals, the Chicago-based managed care company said.

The post Claims Industry Sees Rise in New Employees, More Use of Tech: Report appeared first on 911³Ô¹Ï.

June 5, 2024 – Employers, insurers and claimants should start planning for changes to how Medicare’s liabilities are accounted for in workers compensation settlements, experts say.

The changes, which will remove the reporting threshold in settlements that include Medicare set-asides and define penalty amounts, could increase the likelihood of significant fines for noncompliance and prolong settlement negotiations, they say.

The post Medicare Set-Aside Reporting Rule Signals Major Change for Comp appeared first on 911³Ô¹Ï.

February 5, 2024 – The acquisition of physician practices by large hospital systems is having an adverse effect on states’ workers compensation systems, experts say.

While proponents of so-called “vertical integration� in health care say the practice benefits consumers by delivering care more efficiently, workers comp researchers say consolidation drives up pricing due to decreased competition and can have a negative effect on return-to-work outcomes. And the efficiency argument, they say, relates to administrative efficiency, not patient care efficiency.

The post Cost Rises Linked to Health Care Consolidation appeared first on 911³Ô¹Ï.

November 7, 2023 – With 30 percent of claims payers achieving top performer status, what steps can the remaining 70 percent take to catch up? This is a pivotal question the Workers’ Compensation Benchmarking Study has continued to ask over its past decade of research.

The post PART 2 — A Decade of Data: 4 Key Takeaways from the Work Comp Benchmarking Study appeared first on 911³Ô¹Ï.

November 1, 2023 – Implementing advanced technology and frontline patient advocacy are neck and neck among the fastest-growing trends in workers compensation claims management, but the best results for patients often come from balancing the two, experts say.

Improved access to data and more efficient communication should not be allowed to sterilize the claims management process, they say.

The post Technology Aids Workers’ Comp Claims Advocacy appeared first on 911³Ô¹Ï.

October 31, 2023 – Over the past decade, claims departments have faced enormous challenges and opportunities, including changing workplace dynamics stemming from the global pandemic, employee turnover and labor shortages, an accelerated focus on digital transformation, escalating claims severity, and greater social accountability for the treatment of injured workers. Yet, looking back, it may seem that “everything and nothing has changed.� Somewhere in between is reality.

The post PART 1 — A Decade of Data: 4 Key Takeaways from the Work Comp Benchmarking Study appeared first on 911³Ô¹Ï.