911³Ô¹Ï’s proprietary VISION^TM healthcare management platform streamlines claims administration and provides a fully integrated, multi-product, multi-line, medical management portal for its payer customers. The HITRUST Risk-based, 2-year (r2) Certified status demonstrates that 911³Ô¹Ï’s VISION^TM software, and its underlying data center security controls, meet rigorous cybersecurity, risk management, and data protection standards through independent assessment and assurance.

“HITRUST certification is one of the industry’s most demanding and respected benchmarks for data protection,â€� said Dan Trahan, Chief Information Officer at 911³Ô¹Ï. “Renewing our HITRUST (r2) certification demonstrates 911³Ô¹Ï’s continued investment in robust cybersecurity practices that safeguard our clients’ sensitive information.â€�

Mandating adherence to nearly 700 requirements across its v9.4 and v11.4 frameworks, HITRUST’s (r2) certification sets the bar for cybersecurity compliance and risk management best practices worldwide. 911³Ô¹Ï’s achievement places the organization in an elite group of companies across the globe to earn this prestigious designation.

About 911³Ô¹Ï | We Make Lives Better.
911³Ô¹Ï is a national managed care firm that provides medical cost containment and medical care management services to the workers’ compensation, auto, liability, and group health markets. 911³Ô¹Ï’s mission is to “make lives better,â€� by taking the pain out of the healthcare experience for those providing, receiving, and paying for medical care. The company also directs and publishes the annual Workers’ Compensation Benchmarking Study, a national research program examining the complex forces impacting claims management in workers’ compensation today.

The post 911³Ô¹Ï Achieves Repeat HITRUST (r2) Certification, Demonstrating Ongoing Excellence in Cybersecurity and Data Protection appeared first on 911³Ô¹Ï.

November 5, 2025 – Chicago, IL – The Workers’ Compensation Benchmarking Study, the industry’s largest claims management research initiative, has opened its 13th , inviting claims leaders to participate in essential research exploring the most pressing challenges and opportunities reshaping claims organizations today.

“As the industry faces rapid transformation, understanding what strategies are working—and why—is critical as claims leaders navigate a landscape defined by unprecedented change, innovation, and complexity,” said Rachel Fikes, chief experience officer and study program director at 911³Ô¹Ï. “This year’s survey examines how organizations are evolving their people, processes, and technology to meet tomorrow’s demands—from implementing AI-driven solutions and developing next-generation talent to optimizing operational performance and customer experience.”

The and subsequent report represent a comprehensive analysis and change management guide examining new differentiators driving success in modern claims organizations. Claims leaders’ responses will be used to deliver industry intelligence that helps workers’ compensation payers benchmark performance, validate strategies, and identify practices generating better outcomes.

Specifically, when published, the 2025 Report will help claims organizations:

• Discover emerging strategies
• Leverage artificial intelligence
• Accelerate digital transformation
• Enhance human connection and injured worker engagement
• Attract and develop future-ready talent
• Measure operational excellence
• Validate strategies against peers
• Identify practices delivering superior outcomes

All claims managers, directors, and executive-level leaders who oversee workers’ compensation claims operations for payer organizations are invited to take the . The survey will remain open through the end of December 2025. In return for participating in the survey, claims leaders will be the first to receive a complimentary copy of the 2025 Report, which will be published in 2026.

As in prior years, the report will also be available to all industry stakeholders without cost or obligation as a contribution to the workers’ compensation industry.

About the Workers’ Compensation Benchmarking Study
The Workers’ Compensation Benchmarking Study is a national research program examining the complex forces impacting claims management in workers’ compensation today. The study’s mission is to advance claims management in the industry by providing both quantitative and qualitative data. Through survey research with claims leaders and practitioners nationwide, the program generates actionable intelligence for claims organizations to evaluate priorities, challenges, and strategies amongst their peers. Conceived and directed by 911³Ô¹Ï, the ongoing program is a collaboration of industry executives representing diverse organizational perspectives, including the Study’s Principal Researcher and Advisory Council:

• Denise Zoe Algire, Director of Health | Albertsons Companies
• Marcos Iglesias MD, VP, Chief Medical Director | AF Group
• Paul Kearney, Chief Claims Officer | AF Group
• Robert Biltz, Vice President, Claims | AmTrust Financial Services
• Tyrone Spears, Chief, Workers’ Compensation Division | City of Los Angeles
• Kelli Chapman, Vice President, Claims | Eastern Alliance Insurance Group
• Thomas Stark, Regional Vice President, Commercial Lines | Encova Insurance
• Daniel Conley, Partner, Senior Vice President, Director of Claims | FutureComp
• Helen Weber, Assistant Vice President, Head of Medical Strategy | The Hanover Insurance Group
• Adam Seidner, MD, Chief Medical Officer | The Hartford
• Victoria Kennedy, Vice President, Workers’ Compensation | Linea Solutions
• Jaclyn Tiger, Senior Director, Claims, Workers’ Compensation | Markel
• Jennifer Barth, Vice President, Chief Legal & Claims Officer | MEM
• Stacy Foote, Vice President, Claims | The MEMIC Group
• Michele Lewis, Medical Services Director | Montana State Fund
• Molly Flanagan, Assistant Vice President, Workers’ Compensation Claims | Nationwide
• Shannon DelGuercio, Director, Workers’ Compensation | Publix Super Markets
• Brigitte Hamilton, Vice President of Claims | SAIF
• Sarah Grace, RN, Managing Director, Workers’ Compensation Product Medical Innovation & Strategy | Travelers
• Brian Trick, Senior Director, Employee Health & Claim Services | Wegmans Food Markets

About 911³Ô¹Ï | We Make Lives Better.
911³Ô¹Ï is a national managed care firm that provides medical cost containment and medical care management services to the workers’ compensation, auto, liability, and group health markets. 911³Ô¹Ï’s mission is to “make lives better,â€� by taking the pain out of the healthcare experience for those providing, receiving, and paying for medical care.

The post Workers’ Compensation Benchmarking Study Launches 2025 Survey Examining New Claim Differentiators in an Evolving Industry appeared first on 911³Ô¹Ï.

David most recently served as Chief Sales Officer at MyMatrixx, a leading pharmacy benefit management firm in the workers’ compensation space. Throughout his career, he has held executive roles in sales, marketing, and operations, consistently delivering growth through strategic partnerships and customer-centric innovation.

“911³Ô¹Ï has long stood out to me as a company that blends cutting-edge technology with a deep commitment to client success,â€� says Dubrof. “Their VISION Marketplace and other transformative solutions are not only intuitive, but they’re backed by a team that truly understands the human side of managed care. I’m honored to join an organization that’s redefining what it means to grow—not just in market share, but in meaningful impact.â€�

911³Ô¹Ï Chief Executive Officer Jason Beans adds, “David brings a rare combination of industry insight, strategic acumen, and a genuine passion for improving outcomes. His ability to forge strong relationships and deliver value across the care continuum makes him an ideal fit as we continue to expand our capabilities and elevate the experience for our clients and patients.â€�

About 911³Ô¹Ï | We Make Lives Better.
911³Ô¹Ï is a national managed care firm that provides medical cost containment and medical care management services to the workers’ compensation, auto, liability, and group health markets. 911³Ô¹Ï’s mission is to “make lives better,â€� by taking the pain out of the healthcare experience for those providing, receiving, and paying for medical care. The company also directs and publishes the annual Workers’ Compensation Benchmarking Study, a national research program examining the complex forces impacting claims management in workers’ compensation today.

The post Industry Veteran David Dubrof Joins 911³Ô¹Ï as Chief Growth Officer appeared first on 911³Ô¹Ï.

“Independent ownership has always empowered 911³Ô¹Ï to focus on our clients’ best interests,â€� says Jason Beans, Founder and CEO of 911³Ô¹Ï. “Our growth is fueled by a team that’s deeply committed to making healthcare better—for payer clients, patients, and providers alike. This recognition from Inc. is a meaningful validation of their hard work and heart.â€�

The 2025 Inc. 5000 honorees have demonstrated exceptional growth while navigating economic uncertainty, inflationary pressure, and a fluctuating labor market. “Making the Inc. 5000 is always a remarkable achievement, but earning a spot this year speaks volumes about a company’s tenacity and clarity of vision,� says Mike Hofman, editor-in-chief of Inc. “These businesses have thrived amid rising costs, shifting global dynamics, and constant change. They didn’t just weather the storm—they grew through it, and their stories are a powerful reminder that the entrepreneurial spirit is the engine of the U.S. economy.�

911³Ô¹Ï’s recognition comes on the heels of major milestones in technology, workplace excellence, and customer experience. During the 2025 Inc. 5000 qualifying period, the company obtained HITRUST certification by meeting more than 600 rigorous information security requirements, earned both regional and national honors as a Top Workplace, and continued its ongoing achievement of world-class Net Promoter Score client satisfaction ratings.

About Inc.
Inc. is the leading media brand and playbook for the entrepreneurs and business leaders shaping our future. Through its journalism, Inc. aims to inform, educate, and elevate the profile of its community: the risk-takers, the innovators, and the ultra-driven go-getters who are creating the future of business. Inc. is published by Mansueto Ventures LLC, along with fellow leading business publication Fast Company. For more information, visit .

About 911³Ô¹Ï | We Make Lives Better.
911³Ô¹Ï is a national managed care firm that provides medical cost containment and medical care management services to the workers’ compensation, auto, liability, and group health markets. 911³Ô¹Ï’s mission is to “make lives better,â€� by taking the pain out of the healthcare experience for those providing, receiving, and paying for medical care. The company also directs and publishes the annual Workers’ Compensation Benchmarking Study, a national research program examining the complex forces impacting claims management in workers’ compensation today.

The post 911³Ô¹Ï Earns National Recognition on Inc. 5000 Growth List appeared first on 911³Ô¹Ï.

August 11, 2025 – New research from 911³Ô¹Ï reveals nearly half of claims professionals spend at least 30% of their time on administrative tasks, highlighting need for digital solutions. The study identified three critical challenges facing the workers’ compensation sector.

The post Workers’ Compensation Industry Faces Administrative Overload as Technology Transformation Lags appeared first on 911³Ô¹Ï.

August 6, 2025 – Forty-six percent of workers compensation claims professionals spend as much as 40% or more of their time on routine tasks, with 23% saying they allocate just as much time to regulatory compliance, according to research published Wednesday by 911³Ô¹Ï.

These numbers have led more claims organizations to seek technological approaches to managing claims, the study found. As of 2023, 37%  of claims organizations are using as many as six technology “systems� to help manage claims, up from 28% in 2019; 18% are using seven or more as of 2023, up from 14%.

The post Comp ‘Routine Tasks’ Have Led to More AI in Industry: Study appeared first on 911³Ô¹Ï.

August 6, 2025 – Chicago, IL – 911³Ô¹Ï today announced the release of its 12th annual Workers’ Compensation Benchmarking Study Report. The newly published study examines how claims organizations are successfully navigating the challenge of implementing digital transformation while maintaining the human elements essential to optimal outcomes.

Based on comprehensive, first-person focus group research conducted with claims and medical management executives, the latest annual report provides real-world strategies that high-performing organizations are using to deploy artificial intelligence (AI) to enhance human performance and strategic productivity while simultaneously investing in human judgment and emotional intelligence that technology cannot replicate.

“The workers’ compensation industry faces a pivotal challenge: how to harness AI’s potential without sacrificing empathy or outcomes,” said Rachel Fikes, Chief Experience Officer and Study Program Director at 911³Ô¹Ï. “Our research reveals that successful organizations aren’t choosing between technology and human connection—they’re strategically combining both to create better experiences for injured workers while improving operational efficiency and job satisfaction.”

Key Research Focus Areas

Conducted late last year, the 2024 study concentrates on three industry challenges identified by executive participants as most critical to investigate during the focus group research exercise:

1. Administrative & Regulatory Compliance Burden: With 46% of claims professionals spending 30-40% or more of their time on routine tasks, the research identifies how AI and automation can reduce this burden while freeing professionals to focus on higher-value, human-centered work.
2. Industry Transformation through Technology & Customer Engagement: The study reveals strategies organizations are using to leverage customer-facing technologies from other industries—such as banking, retail, and auto insurance—to rapidly advance technology ecosystems and create personalized digital experiences for injured workers.
3. Talent Skills Gap & Attracting New Workforce Entrants: With demand for claims professionals at a 13-year high, the research explores how organizations are expanding recruitment pools, enhancing training programs that upskill claims staff in both emotional intelligence and the use of AI, and creating cultures that embrace innovation instead of resisting it.

Real-World Solutions for the Future

The resulting 2024 Report identifies practical use cases and actionable strategies that organizations should consider prioritizing in the next one to three years to drive competitive advantage. The report cites that organizations fully embracing AI see twice the measurable benefits compared to others, including increased productivity and profitability. However, the study emphasizes that successful digital transformation must start with understanding customer and frontline user needs rather than leading with technology.

“Claims professionals bring irreplaceable expertise and compassion that technology should work to strengthen, not eliminate,â€� noted Fikes. “Our research shows that organizations achieving the best outcomes are those that use AI to handle repetitive tasks while empowering their people to build stronger relationships with injured workers.”

Continuing its tradition of industry contribution, the 2024 Study Report is available to all stakeholders at no cost. Interested parties can request the 2024 Report here.

About the Workers’ Compensation Benchmarking Study
The Workers’ Compensation Benchmarking Study is a national research program examining the complex forces impacting claims management in workers’ compensation today. The study’s mission is to advance claims management in the industry by providing both quantitative and qualitative data. Through survey research with claims leaders and practitioners nationwide, the program generates actionable intelligence for claims organizations to evaluate priorities, challenges, and strategies amongst their peers. Conceived and directed by 911³Ô¹Ï, the ongoing program is a collaboration of industry executives representing diverse organizational perspectives, including the Study’s Principal Researcher and Advisory Council:

• Denise Zoe Algire, Director of Health | Albertsons Companies
• Marcos Iglesias MD, VP, Chief Medical Director | AF Group
• Paul Kearney, Chief Claims Officer | AF Group
• Robert Biltz, Vice President, Claims | AmTrust Financial Services
• Tyrone Spears, Chief, Workers’ Compensation Division | City of Los Angeles
• Kelli Chapman, Vice President, Claims | Eastern Alliance Insurance Group
• Thomas Stark, Regional Vice President, Commercial Lines | Encova Insurance
• Daniel Conley, Partner, Senior Vice President, Director of Claims | FutureComp
• Helen Weber, Assistant Vice President, Head of Medical Strategy | The Hanover Insurance Group
• Adam Seidner, MD, Chief Medical Officer | The Hartford
• Victoria Kennedy, Vice President, Workers’ Compensation | Linea Solutions
• Jaclyn Tiger, Senior Director, Claims, Workers’ Compensation | Markel
• Jennifer Barth, Vice President, Chief Legal & Claims Officer | MEM
• Stacy Foote, Vice President, Claims | The MEMIC Group
• Michele Lewis, Medical Services Director | Montana State Fund
• Molly Flanagan, Assistant Vice President, Workers’ Compensation Claims | Nationwide
• Shannon DelGuercio, Director, Workers’ Compensation | Publix Super Markets
• Brigitte Hamilton, Vice President of Claims | SAIF
• Sarah Grace, RN, Managing Director, Workers’ Compensation Product Medical Innovation & Strategy | Travelers
• Brian Trick, Senior Director, Employee Health & Claim Services | Wegmans Food Markets

About 911³Ô¹Ï | We Make Lives Better.
911³Ô¹Ï is a national managed care firm that provides medical cost containment and medical care management services to the workers’ compensation, auto, liability, and group health markets. 911³Ô¹Ï’s mission is to “make lives better,â€� by taking the pain out of the healthcare experience for those providing, receiving, and paying for medical care.

The post 911³Ô¹Ï Publishes 12th Annual Workers’ Compensation Benchmarking Study appeared first on 911³Ô¹Ï.

December 18, 2024 – The construction industry and comorbidities are two areas of concern in the workers compensation industry, which is grappling with a rise in so-called mega claims, according to experts who say technology is working to help curb runaway costs.

Costs associated with catastrophic workplace injuries that cost more than $2 million represent less than 0.1% of workers compensation claims but account for up to 2% of all costs to insurers, according to a report released Dec. 5 by the National Council on Compensation Insurance.

The post Technology Helps Manage ‘Mega Claims’ in Comp: Experts appeared first on 911³Ô¹Ï.

November 14, 2024 – Business Insurance interviews 911³Ô¹Ï CEO Jason Beans about key findings from 911³Ô¹Ï’s latest Workers’ Compensation Benchmarking Study report, featuring data from a survey of 1300+ frontline claims professionals.

The post Video: Comp Spotlight with Jason Beans of 911³Ô¹Ï appeared first on 911³Ô¹Ï.

October 30, 2024 – The workers compensation sector is attracting more employees new to the industry, training them more and giving them more access to technology, according to 911³Ô¹Ï LLC’s benchmarking study released Wednesday.

Based on 2023 data, the latest report is the 11th edition of the annual report and is based on responses from about 1,300 claims professionals, the Chicago-based managed care company said.

The post Claims Industry Sees Rise in New Employees, More Use of Tech: Report appeared first on 911³Ô¹Ï.