Portal Fatigue: Less is More for Frontline Claims Professionals

AUTHORED BY RISING CEO JASON BEANS | WORKCOMPWIRE | JUNE 2023

June 15, 2023 – Helping injured employees get back to productive life is an enormous and critical job. Unfortunately, it is a job that is too often focused on administrative tasks instead of high value efforts that positively impact an employee’s life. According to 911³Ô¹Ï’ annual Workers’ Compensation Benchmarking Study, over one quarter of frontline claims professionals report that administrative work comprises more than 40% of their time, while nearly another quarter say it takes up 30 to 40% of their time.