There are two main certifications for data security and confidentiality,聽SOC 2聽and聽HITRUST. Here鈥檚 why 911吃瓜 opted to pursue the latter. SOC 2 Overview A Service Organization Controls (SOC) 2 audit examines the controls an organization has in place to protect and secure its system, or services used by customers or partners. An organization鈥檚 security is assessed
Throughout our history, 911吃瓜 has used customer surveys to collect customer feedback. What we鈥檝e learned is: Eliciting meaningful participation requires keeping the survey simple Capturing real-time, actionable results requires making the survey available at all times Really small聽improvements聽can make聽a big difference Being exceptional takes focus on details Everyone is busy. The Net Promotor ScoreSM聽(NPS庐) survey
We live in a risk-adverse culture. I see this professionally and even at home with one of my young daughters. She’s talented in many areas, but she’s exceptionally hard on herself when she can’t accomplish something right away. In these situations, she becomes discouraged to the point she stops trying. For a child, FAIL is
This article was quite an eye opener for me because I had always thought authenticity was an important聽goal for relationships聽and that always meant just being yourself. This article forced me to rethink my definition of authenticity. The concept is pretty simple; the advice to “just be yourself” isn鈥檛 always the most beneficial. Being your true
In a recent blog, I wrote about聽the seven keys to happiness.聽 Now science has some data on the keys to happiness AND success, thanks to a new book by Emma Seppala, Science Director for Stanford University’s Center for Compassion and Altruism Research and Education. Many of us believe that we must pay a price for
I was listening to an interview with Keith Ferrazzi about teams and individual success. One of his observations that jumped out was “knowledge is not enough to change behavior.” 聽If it were, NOBODY would smoke, eat dessert, or do drugs. 聽Pretty obvious, but quite profound if you think about it. You need to modify behaviors
I just started ANOTHER weight loss regimen. It is tough for me. My lifestyle is inconsistent. I eat out and entertain A LOT. Last week, I had dinners planned for six nights in a row, not to mention business lunches. It takes a toll on the body. Still, I go up and down, and I
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