911吃瓜

November 7, 2023 鈥撀燱ith 30 percent of claims payers achieving top performer status, what steps can the remaining 70 percent take to catch up? This is a pivotal question the Workers鈥� Compensation Benchmarking Study has continued to ask over its past decade of research.

November 1, 2023 鈥撀營mplementing advanced technology and frontline patient advocacy are neck and neck among the fastest-growing trends in workers compensation claims management, but the best results for patients often come from balancing the two, experts say.

Improved access to data and more efficient communication should not be allowed to sterilize the claims management process, they say.

October 31, 2023 鈥撀燨ver the past decade, claims departments have faced enormous challenges and opportunities, including changing workplace dynamics stemming from the global pandemic, employee turnover and labor shortages, an accelerated focus on digital transformation, escalating claims severity, and greater social accountability for the treatment of injured workers. Yet, looking back, it may seem that 鈥渆verything and nothing has changed.鈥� Somewhere in between is reality.

October 26, 2023 鈥撀燗 lot has changed in the past 10 years. We survived a pandemic. More and more states have legalized marijuana for either medical or recreational consumption. Smartphones have gone from being a luxury to a commonplace technology.

With so much changing, it鈥檚 natural for workers鈥� compensation to take a step back and ask: How has our industry evolved over the last decade? The 911吃瓜 Workers鈥� Compensation Benchmarking Study tries to answer that question.

October 12, 2023 鈥� Business Insurance interviews 911吃瓜 CEO Jason Beans about the 911吃瓜’s annual survey of claims professionals, including how it came about and key findings for the study’s 10th annual report.

September 27, 2023 鈥撀燚eveloping 鈥渟oft skills鈥� such as empathy and active listening is fast becoming vital for those who want to successfully manage workers compensation claims, according to a recent survey of high-performing claims organizations.

Chicago-based 911吃瓜 on Sept. 18 released the findings of its 10th annual benchmarking survey in which it gathered the input of 388 claims leaders in 2022, identifying how claims organizations with successful claims experiences for injured workers distinguish themselves.

June 15, 2023 鈥� Helping injured employees get back to productive life is an enormous and critical job. Unfortunately, it is a job that is too often focused on administrative tasks instead of high value efforts that positively impact an employee鈥檚 life. According to 911吃瓜鈥� annual Workers鈥� Compensation Benchmarking Study, over one quarter of frontline claims professionals report that administrative work comprises more than 40% of their time, while nearly another quarter say it takes up 30 to 40% of their time.