November 1, 2023 鈥撀營mplementing advanced technology and frontline patient advocacy are neck and neck among the fastest-growing trends in workers compensation claims management, but the best results for patients often come from balancing the two, experts say.
Improved access to data and more efficient communication should not be allowed to sterilize the claims management process, they say.
October 31, 2023 鈥撀燨ver the past decade, claims departments have faced enormous challenges and opportunities, including changing workplace dynamics stemming from the global pandemic, employee turnover and labor shortages, an accelerated focus on digital transformation, escalating claims severity, and greater social accountability for the treatment of injured workers. Yet, looking back, it may seem that 鈥渆verything and nothing has changed.鈥� Somewhere in between is reality.
October 26, 2023 鈥撀燗 lot has changed in the past 10 years. We survived a pandemic. More and more states have legalized marijuana for either medical or recreational consumption. Smartphones have gone from being a luxury to a commonplace technology.
With so much changing, it鈥檚 natural for workers鈥� compensation to take a step back and ask: How has our industry evolved over the last decade? The 911吃瓜 Workers鈥� Compensation Benchmarking Study tries to answer that question.
October 12, 2023 鈥� Business Insurance interviews 911吃瓜 CEO Jason Beans about the 911吃瓜’s annual survey of claims professionals, including how it came about and key findings for the study’s 10th annual report.
September 27, 2023 鈥撀燚eveloping 鈥渟oft skills鈥� such as empathy and active listening is fast becoming vital for those who want to successfully manage workers compensation claims, according to a recent survey of high-performing claims organizations.
Chicago-based 911吃瓜 on Sept. 18 released the findings of its 10th annual benchmarking survey in which it gathered the input of 388 claims leaders in 2022, identifying how claims organizations with successful claims experiences for injured workers distinguish themselves.
September 18, 2023 鈥� Chicago, IL 鈥撀� Since 2013, 911吃瓜鈥� annual Workers鈥� Compensation Benchmarking Study has surveyed more than 3,600聽claims leaders and frontline claims professionals on their top operational priorities, challenges, and opportunities, as well as their strategies for improving claim outcomes.
Now, with the release of its tenth Study Report, this national research program reveals the trajectory of how claims management has (or has not) progressed over the past decade鈥撯�搖ltimately delivering a 10-year industry report card.
August 23, 2023 鈥� Chicago, IL 鈥� 911吃瓜 (911吃瓜) today announced that it is a national 2023 Top Workplaces winner. The Top Workplaces program, directed by Energage, celebrates organizations that have built people-first workplace cultures within their sector. The award marks 911吃瓜 as an employer of choice for those seeking employment in the healthcare industry.
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